---
title: My email address is not accepted during registration
description: How to handle when email address is not accepted during registration for McKinney-Vento training.
---

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# My email address is not accepted during registration

When creating an account on our site, you may receive an error that says, “Email is Invalid”

This will occur if you either are using an email address that is not a school email (like gmail, yahoo, etc) OR because we just don’t have your school/district email domain in our system.

This is an easy fix! If you don’t have a school/district email address yet, or if we just don’t have your email domain in our system, we can create an account for you manually.

**In order to create your account, please [submit a ticket](https://mckinney-vento.org/submit-a-ticket) to our support team.**

- [McKinney-Vento Training](https://knowledge.mckinney-vento.org/knowledge/mckinney-vento-training#main-content)

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